Reference

Privacy Policy For Indonesia Accounts

At kuil88, our privacy policy explains what we collect from your account, device, and payment flow, and why we keep it for security and legal checks.

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kuil88 Privacy Policy For Indonesia Accounts
REQUEST CHANNELS

Request Help By Chat Or Email

When you need a privacy change, we keep the route short: live chat, email, or the account form after login.

Live chat Open live chat from the footer or after login when you need a fast answer about access, correction, or deletion. We use it during 09:00-23:00 WIB and tie the reply to your account email.
Email Send your request to [email protected] with the email on your account, the change you want, and any date or device details. We keep the thread attached to the same privacy case for traceability.
Account form Inside Profile > Privacy, the form lets you ask for a copy, correction, or removal without leaving the account area. It helps us verify you with the current session and the device you are using.
ACCOUNT SAFETY

Cookies, Security, And Retention

We treat privacy as part of account control, not a separate page with loose promises.

Data collected

We keep only the details needed to run your account, including email, phone number, device type, and the payment rail used for each request. That lets us verify activity, answer disputes, and avoid asking you twice for the same detail.

Cookie use

Cookies remember your login state, language choice, and the last page you opened. On Chrome, Safari, or the in-app browser, you can clear them anytime, then sign in again from the same account page.

Account security

We use password checks, session expiry, and a one-time check on new devices to protect your record. If your phone or browser changes, we may ask for a fresh verification before we accept a sensitive request.

Retention

Support and transaction records stay only as long as needed for service handling, dispute handling, and local record duties. After that period, we limit access or remove identifiers where our process allows.

Change requests

If you change your name, phone number, or email, send the update from Profile > Privacy. We use that path so your account history stays intact while the new details are checked against the same record.

Who to contact

For any privacy request, contact us by live chat or email and include your account email, device, and the date of the event. That gives us enough context to answer quickly and keep the request tied to you.

Privacy Questions We Hear Most

These are the questions we handle most often about privacy, access, and request handling. Each answer points you to the same account path so you can start from Profile > Privacy, live chat, or email without extra steps. If a request touches local law or payment records, we may ask for one more verification step before we move it forward.

It covers the details we collect from account sign-in, device use, cookies, and payment checks through DANA, OVO, GoPay, or QRIS. We use them to run your account, answer requests, and keep records where local law requires.

We keep the email, phone number, device type, session time, and the payment rail tied to each request. If you update your profile later, we keep the earlier record only as long as needed for security and dispute handling.

Yes. After login, open Profile > Privacy or send us a message by live chat and email. Tell us what you want changed, and we will verify the account before we update the record or prepare the copy.

Cookies remember your login, language choice, and the last page you opened, whether you are on Android or iPhone. If you clear them in Chrome or Safari, you may need to sign in again and confirm the account.

We keep it only for the period needed to run the account, handle support, and meet local record duties. When that period ends, we reduce access or remove identifiers through the process our team uses for archived records.

Use live chat, email, or the form in your account page. Our team is available from 09:00 to 23:00 WIB, and we keep each request linked to your email so you can track the reply.

Yes. Access to our service and any privacy request handling depends on local law and is available only where local law permits. If we cannot process a request in your region, we will tell you the reason.

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